FAQ


How do I measure my ring size?

Most of our necklaces, bracelets and rings are adjustable. Measurements for all products are stated within the description section of each item. If you are insure of your ring size, download our Printable Ring Size Guide. Before your print it, please ensure that you uncheck all "Scale To Fit Page" checkboxes.

 

 Will my jewelry be gift wrapped?

 We take care to inspect and ensure all orders are in perfect condition. Beautiful  presentation is a given with any purchase. Every piece of our jewelry is packed in a recycled muslim cotton pouch. If you have any gift wrapping requests for your jewelry purchases please do not hesitate to contact us.

 

 How do I care for my jewelry?

Although we use the finest materials, following a few simple guidelines will ensure your jewelry is as beautiful as the day you bought it.

 

Our jewelry care tips:

-Store your jewelry separately to avoid scratching.

-Store your jewelry away from heat or direct sunlight.

-Apply make-up, hairspray and perfume before putting on your jewelry.

-Remove jewelry before using household chemicals.

-Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage gemstones and metals.


How do I track my order?

Your order will be dispatched within 2 business days from the date of the order. When your order has been dispatched a tracking number will be emailed to you so you can track the package online.


What the the returns & exchanges policy?

We offer a full refund or exchange for change of mind on unworn, unused, undamaged items with the gift box and/or pouch included within 14 days of purchase. We do not offer exchanges or refunds on sale items, custom items, promotions, and earrings. We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded. Please contact us to obtain more information or request a return form.